This Refund Policy describes the conditions under which Homax EOOD (“Company,” “we,” “our,” or “us”) may issue refunds for purchases made through https://doméra.com/ (the “Site”). We are committed to providing clear purchasing terms and fair resolution procedures where issues arise.
Eligibility For Refunds
Refund requests may be considered only in specific situations where a legitimate purchasing issue has occurred. Eligible cases may include:
Incorrect Plan Selection
If you accidentally purchase a plan that does not meet your intended requirements, we may assist you in exchanging it for a more appropriate option. If the replacement plan is priced lower, we may refund the difference.
Payment Processing Errors
If a payment is processed incorrectly, duplicated, or exceeds the intended amount due to a technical or billing error, we may issue a refund for the excess portion once the discrepancy is verified.
Non-Refundable Situations
Refunds generally cannot be granted in the following circumstances:
- Plans that have already been delivered or accessed
- Digital files that have been downloaded
- Customizations or modifications already initiated or completed
- Services that began immediately after order confirmation
- Purchases made through third-party platforms or resellers
- Dissatisfaction based on personal preference after delivery
Because architectural plans and digital documentation are considered intellectual property and delivered electronically, access or delivery constitutes fulfillment of the order.
Request Procedure
To submit a refund request, you must contact us at:
Email: info@doméra.com
Your request should include sufficient information for verification, such as:
- Order number
- Purchase date
- Transaction amount
- Reason for request
We may request additional information if needed to review the claim.
Review And Processing
All refund requests are reviewed individually. If approved:
- Refunds are issued using the original payment method whenever possible
- Processing time may vary depending on payment provider policies
- Financial institutions may require additional time to post funds
Submission of a request does not guarantee approval.
Chargebacks
Initiating a payment dispute or chargeback without first contacting us to resolve the issue may delay resolution and result in a temporary restriction on your account or purchasing privileges while the matter is investigated.
Policy Updates
We may modify this Refund Policy from time to time to reflect operational, legal, or service changes. Updated versions become effective once published on the Site. Continued use of our services after changes indicates acceptance of the revised policy.
Contact Information
If you have questions about this Refund Policy or need assistance regarding a purchase, please contact us:
- Company Name: Homax EOOD
- Email: info@doméra.com
- Phone: [insert phone number]
- Contact Page: https://doméra.com/contact-domera